The Viewer in VS2010 is padding a line's worth of space to the top and bottom of reports. As a result our clients are not able to print W2's and 1099's as the text at the very top and very bottom is being pushed toward the center by about a quarter of an inch. I tried updating the runtime to the 13.0.4 from 13.0.2 that we currently use and it still has the issue. If you run the report directly out of CR X, CRXI, and CR2011 it works fine and the text lines up in the positions correctly. Its almost as though a line worth of space from the page header, and page footer is always being displayed even though the report says to suppress those sections. I did find another posting on the SAP community that its a known issue for web apps, and that runtime 13.0.5 is supposed to address the issue but hasn't been released as of yet, but has anyone been experiencing the same issue with a win app? We've got several hunderd customers going to need to print their W2's and 1099's, so we're trying to find a solution for this.
*Update* Broke out the ruler to measure to see what's going on. The report was designed in CR 2011. The report header/footer and page header/footer are all supressed. The data is pulled in from tables and layed in the appropriate position to fill in the correct positions on the form when printed. The margins on the page setup are set to 0 all around, top,bottom,left,and right. The top of the first field being the social security number should appear at just a tad over 1/2 inch from the very top of the page. Which it does in the designer, left/right position is no concern as no hroizontal shifts appear to be occurring only vertical. When you send to to viewer and select the print button, default one built onto viewer control toolstrip, and take measurements, the top of the social security number field is starting a just a tad over 1 inch. The same thing is happening from the bottom. It looks like a 1/2 inch margin or pad of space is being added to the report on the top and bottom. We're able to duplicate here on our local develpment environment and being reported now by many of our customers as many of them are beginning to prep their W2's.
As a temporary solution we have customers using the old Crystal XI viewer we have in VB6 as when you run the report through it, it works fine. So, we've now confirmed if you run the report directly out of Crystal X, Crystal XI, Crystal 2011, and the old XI viewer it works correctly and all the text is fine.
I would assume that the VS2010 VB.Net viewer would use whatever margin settings that are defined within the report unless otherwise overwritten. I just want to confirm there's noting programmatically we are supposed to do to make it honor margins of the report when we load them?