We're having a problem printing reports. We're using the runtime version of CR for Visual Studio 2010 (SP 5). The reports are run in code.
Windows Server 2008, 64-bit, .net 4.0, IIS 7.0
The reports run correctly but when clicking the printer icon, there is a delay and then the Printer Setup window appears (in the background). On selecting print a dialogue "unable to start print job" appears.
I suspected it may be due to the printer being offline but it doesn't seem to matter if printer is ready or offline. In fact, it sometimes appears that this action takes it offline.
From the wonders of google, we've tried numerous things to resolve:
Ensured we're using SP5 of the runtime. Disabled DEP. Set internet security to low. Tried it in Firefox. Made the printer local instead of network.
The user has a mixture of Windows 7 and XP machines. Some work, some don't.
I'm struggling to know where to go with it next. I don't even know if the issue is the printer, IE, the Crystal viewer?
Help!