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w3pw.exe crash - A process serving application pool 'XXXX' suffered a fatal communication error with the Windows Process Activation Service.

We have .net web application (Visual Studio 2013 - Web Forms - Crystal Report 13.0.16.1954 - NET Framework 3.5) in Windows Server 2008 R2 (x64) - IIS 7.5 and aleatorily application pool crash with the follow message:

 

A process serving application pool 'XXXXXXXXX' suffered a fatal communication error with the Windows Process Activation Service. The process id was 'DDDDDD'. The data field contains the error number.

 

After investigating found:


Exception Code:    0xC0000005

Exception Information:    The thread tried to read from or write to a virtual address for which it does not have the appropriate access.

 

This problem occurs when application has many concurrent users at the same time.


¿My be crystal report memory leak error? ¿or bug in crystal reporte version 13.0.16.1954?


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Please help me!!!!!


Thanks!!!


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