Hello,
We using Crystal Reports 2008 R3 on W2K3 (x32) server.
We faced with leak and high memory usage.
We've saved dump and sent it to Microsoft IIS advanced support level.
The answer we received form Microsoft is pointed to SAP issue:
On the dump we crashed because:
0:050> .ecxr
eax=00000000 ebx=00000000 ecx=00000035 edx=18abc44c esi=00000000 edi=00000000
eip=18ab512f esp=3684ebe8 ebp=0000040d iopl=0 nv up ei pl nz ac pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010216
uf12manager!UFManagerTerminate+0x18cf:
18ab512f 8b4002 mov eax,dword ptr [eax+2] ds:0023:00000002=????????
0:050> kvn
*** Stack trace for last set context - .thread/.cxr resets it
# ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
00 3684ec14 18ab24f1 0000040d 00000000 37f6e770 uf12manager!UFManagerTerminate+0x18cf
01 00000000 00000000 00000000 00000000 00000000 uf12manager!UFManagerSetProductLocale
lmvm uf12manager
start end module name
18ab0000 18ac8000 uf12manager (export symbols) uf12manager.dll
Loaded symbol image file: uf12manager.dll
Image path: C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\uf12manager.dll
Image name: uf12manager.dll
Timestamp: Thu Apr 22 15:41:27 2010 (4BD043F7)
CheckSum: 00026410
ImageSize: 00018000
File version: 12.3.0.601
Product version: 12.3.0.601
File flags: 0 (Mask 3F)
File OS: 4 Unknown Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Business Objects
ProductName: Crystal Reports Professional For Windows
InternalName: uf12manager.dll
OriginalFilename: uf12manager.DLL
ProductVersion: 12.3.0.601
FileVersion: 12.3.0.601
PrivateBuild: 12.3.0.601
SpecialBuild: 12.3.0.601
FileDescription: uf12manager DLL
LegalCopyright: Copyright 1999-2008 Business Objects. All rights reserved.
LegalTrademarks: Crystal Reports is a trademark of Business Objects or one of its subsidiaries.
Comments: Crystal Reports is a trademark of Business Objects or one of its subsidiaries.
I will be appreciate you for assistance or any ideas about this issue.
Regards,
Steve Rekun