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Crystal reports 2008 12.3.3.812 - Runtime installation customer skips pages

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We've integrated the Crystal Report viewer in our software using the SDK.

 

A customer has a report were the result of the report in the previewer shows 5 pages. If I export the report to PDF it shows the same 5 pages. If I export the report to Crystal Report with the saved data and I open the report in my Crystal Report 2008 designer I see 7 pages.

 

I looked closely at the differences and some data is missing at the customer compared to the version in the designer. If I however export the report to Excel all the data is shown in Excel even the rows missing.

 

What might be the cause and how can I resolve this.

 

Thanks for any help

 

Btw I have an example PDF and the corresponding RPT file with the data, but I'm not able to attach these file types.


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