Dear Support,
A customer is using Crystal Reports Assembly version 10.5.3700. Crystal report is used by their primary business application and is used to print reports out of the business application. But when they choose the option for Crystal report print or Crystal report print preview, it takes about 78 seconds to process the request. The problem doesn't occure when the user is a local administrator, but you won't want to give these rights on a Citrix/Terminal Server environment.
EventViewer doesn't help us further and we can't find the source of the problem. Do you have any possible solutions for this issue?
It is a virtual Windows Server 2012R2 environment.
Thanks in advance.
Kind regards,
Stefan van Ree