Hi,
We are using asp dot net web forms to launch the crystal report.
OS : Windows server 2012 Standard
Crystal version: Crystal report 2008 Runtime
When launching crystal reports in peak hours (concurrent report launching) arbitrarily the following errors are raised. The same report is launching fine in the off peak hours. What could be the cause of the issue ?
The following error message occurs for all the crystal reports :
1. Load report failed.System.Runtime.InteropServices.COMException (0x800002AD): Error in File UNKNOWN.RPT: The request could not be submitted for background processing. at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options) at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options) at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
2. Load report failed.System.Runtime.InteropServices.COMException (0x80041004): Not enough memory for operation. at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options) at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options) at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
3. Load report failed. System.Runtime.InteropServices.COMException (0x800003E5): Failed to open report. at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options) at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options) at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
4. {6E8FE5EC-F1B3-4A5F-9B6-A86F9E708647}.rpt: The request could not be submitted for background processing.
5. Memory full. Failed to export the report. Not enough memory for operation.
To analyse this issue we had used process monitor tool. There is no permission problems.
C:\windows\temp folder is having everyone (account) with full permission.
Also there is no memory leak. Report objects are cleared properly using close/dispose methods.
How to overcome this issue ? Is there any fix or updates available in Crystal reports 2008 runtime.