CR Print function fails on certain machines

Hello All,

I have a VS 2013 app that uses CR.  Several of my clients are reporting that when they hit the "Print" button on the report viewer, the Print Window does not show their printers, only "OneNote."  Another can see his correct printers, but when he selects one, it fails with: "Myreportviewer has stopped working."

All of them are using Win 7 and claim to have the latest Windows updates.  And I have asked them to update their printer drivers, which has not helped.  The printing function does work on at least a few dozen other machines.

I can't replicate the problem.  Any suggestions?

Thanks,

Charles Carroll