Hi,
There is Crystal Report print issue on our web application.
I am working on production web server upgrade (from Windows Server 2003 to Windows 2008 R2). Our store order station (web application) calls web service to print pick slip, which contains customer and item information. We use Crystal Report as template for the pick slip.
After we brought the server into service at 7:00am EST, pick slip print worked fine until more stores (located in the western Canada) opened at 12:00pm EST. Almost all the data on pick slip shifted to the left about 10mm (depending the field width defined in Crystal Report), and those data exceeded left border of the fields did not get printed on the pick slip (please refer to the two attachments).
Once we restarted IIS, pick slip print worked again. As this is production box, we cannot leave it running and manually reset IIS frequently. It sounds like there is load issue with Crystal Report runtime. Is Crystal runtime environment “Reset” when we restart IIS?
1) Version of CR: CRRuntime_64bit_13_0_10
2) Version of VS: VS2010
3) OS: Windows Server 2008 R2
4) Version of IIS: IIS 7.5
Can you please help me out on this issue?
Thank you.