We use Crystal to print 4x4 labels.There is one report used by 11 different users.The problems very. I had all of them print the same order just so we would be comparing apples to apples. the order consist of 39 labels. I have one user that can print them correctly. All the computers are the same windows 7 with 256 gb solid state drives, 8 gigs of memory and Crystal 11.2 runtime printing to a Zebra zm400 with the latest firmware and the latest drivers on each machine. We started our trouble shooting with the printer and ERP tech support they both say it is crystals problem.
The problems I am having are:
Problem 1: when printing the 39 labels it show that 39 printed but only 5 labels print. Print Preview shows 39 labels and she can print any of them 1 at a time but not all 39 at once. If they select print page 2 thru 12 they still only get 5 labels. they can print 4 labels like 1 thru 4 or 2 thru 6.
Problem 2: When printing the 39 labels all 39 print but items are missing from the labels. It appears that the paper size is wrong but all preference are set to 4x4. know matter how they try to print the labels still print incorrectly