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CR XI - export shared variable string to csv truncates the string

I have two databases that store information on customer appointments:

 

 

AppointmentMaster has 1 record for each appoint:

 

CustomerNameApptDateApptID
2554Smith, Bob20140301100
2468Jones, Grace20140301101
2795Roberts, Sam20140302102
2408Harris, Chuck20140305103

 

AppointmentDetails holds a record for each operation performed at the appointment (sometimes none, sometimes dozens):

 

ApptIDOperationOpDescription
100A10Corrected the A10 unit.
100IAResolved issues with internal account
100C5Brief consult with client
101A10CReplaced cage on A10 unit.
101U1Updated customer account
103C5Brief consult with client.

 

 

My client needs a CSV file that contains 1 line per appointment. One of the fields in the CSV is a pipe separated listing of any and all operation codes performed at the appointment. The CSV file would look like this:

 

 

    "2554", "Smith,Bob", "20140301", "A10|IA|C5|"

    "2468", "Jones, Grace", "20140301", "A10C|U1|"

    "2795", "Roberts, Sam", "20140302", ""

    "2408", "Harris, Chuck", "20140305", "C5|"

 

 

I have a crystal report created that displays the fields correctly, however when I go to export to CSV I am seeing a file like this:

 

 

    "2554", "Smith,Bob", "20140301", "C5|"

    "2468", "Jones, Grace", "20140301", "U1|"

    "2795", "Roberts, Sam", "20140302", ""

    "2408", "Harris, Chuck", "20140305", "C5|"

 

 

Only the last Operation is getting exported into CSV even though all of them display.

 

 

If I export as PDF, Excel or Record Style the file has all of the operations. Unfortunately I need a CSV. I am trying to avoid having to do multiple reports and stitch them together with a script if possible; The client wants to be able to easily run and export this themselves on demand.

 

 

I created three formula fields to initialize, update and display a shared variable that concatenates the operations together.

 

 

My report is grouped by the ApptID and looks like this:

 

 

Group Header #1 (suppressed)

 

 

{@InitializeOperations}:

WhilePrintingRecords;

shared StringVar Operations := "";

 

 

Details (suppressed)

 


{@UpdateOperations}:

WhilePrintingRecords;

shared StringVar Operations := Operations + {AppointmentDetails.Operation} + "|";

 

 

Group Footer #1

 

 

{AppointmentMaster.Customer}

 

{AppointmentMaster.Name}


{AppointmentMaster.ApptDate}


{@DisplayOperations}:

WhilePrintingRecords;

shared StringVar Operations;

 

 

I have tried using `evaluateAfter(@UpdateOperations)` instead of `WhilePrintingRecords` on the @DisplayOperations, and have even tried removing any Evalutation Time command from it as well, but I still can't get the desired effect in the CSV file despite having it look correct on screen and every other way I have tried to export it.

 

It seems to work in CR 2013 but I need to use Crystal Command to export the CSV file and it exports CSV just like CR XI does. I am using a rather old flat-file DBMS and the data source driver does not allow me to manually update the SQL query in Crystal. I am looking for other methods of getting this aggregated string to export the way the client wants.

 

Any help you can provide is appreciated.


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