Hi,
We are using 10.5.3700.0 version of Crystal Reports. Recently we have been facing issue wherein the .pdf file generated by Crystal fails to open in Acrobat Reader (verified with versions 11 & 9.5). The error shown is as below
"there was an error opening this document. The file is damaged and could not be repaired."
This issue is occurring randomly on Windows 2012 R2 Datacenter. Most of the reports are getting generated properly and we are able to open them. But 1 or 2 reports failed to open with above mentioned error. This has been observed for some other customers too but not sure of the operating system on which this issue might be occurring.
Same .pdf file can be opened using the chrome browser.
Please let us know if you need further information on this.
Thank you.
Deepak Jha