Dear Forum
We are using Crystal runtime 13.0.5 64 bit but we are receiving Access Violation Errors in our live environment which is a website hosted on Windows Server 2008 servers.
We are attempting to use the Windows Debug Diag 2.0 tool to find more data about the error.
The tool requires the Crystal symbol files:
WARNING - DebugDiag was not able to locate debug symbols for \crpe32.dll, so the information below may be incomplete.
In WER56C1.tmp.hdmp the assembly instruction at crpe32+3ac12f in C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64\crpe32.dll has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 54
I understand from reading the SAP web site and forums that these files are not publically available on your web sites
Please can these be provided so we can continue debugging this error.
With Kind Regards
Paul Marks
