Hi,
In my installation package I have included the Crystal Reports 11.5 (XI R2) Runtime files using the recommended Merge files from SAP-Crystal Reports.
I have been using these for years with no problems. I have no other settings for these files.
One customer has another program which uses the older Crystal Reports Version 9 Runtimes.
When my program installs, the customer says a section on the CR 9 report in the other program using CR 9 is blank. When my program is uninstalled, no report in the other program using CR 9 can be opened. When they repair the installation of the other program after my product is uninstalled, then CR 9 works again properly.
My question is simple: Are there any special settings/changes that need to be done to make sure the merge modules install CR side-by-side and also not cause an uninstall of all CR versions when my product uninstalls? Or do the CR merge modules handle that automatically?
(I use Advanced Installer with MSI and have no other settings there concerning Crystal Reports, other than including the Merge files)
Thank you!
Clint